Shipping & Returns
We offer you Free Standard Shipping on Orders Over $49 in the Continental United States. We are not shipping internationally at this time and we only ship to lower 48 states. If you are in Alaska or Hawaii and would like to place order please use contact form and we will try and accommodate you.
Flat Rate Shipping:
Same Day Shipping on Most Orders Placed Before Noon (Pacific Time)
Currently we only offer standard shipping to send orders out. It either qualifies for Free shipping at $49 or is Flat Rate Shipping $7.95. We try to ship same day on all possible orders. Most orders arrive 3-8 business days after shipping date. We can not guarantee delivery dates as many factors like weather, Holidays and such. We use USPS carrier for delivery service to make free shipping and low flat rate shipping affordable, we will ship with other carriers if requested and you will may have additional charges for cost above what we normally pay, we will also use 2 day or overnight if requested and you will be charged for cost difference. Many areas already will receive order within 3 days on west coast area.
All packages sent via United States Postal Services
Order will usually arrive within 21 business days.
All orders placed with Red Door Boutique is subject to address verification. Make sure your address and phone number matches the information on record with your credit card issuer. We process with PayPal and may be subject to other terms and conditions.
Some areas have certain laws and community standards throughout the United States that require that you not access adult material. It is your responsibility to not place order with us on any product particularly sex toys, adult videos or images, and any other product that is not legal in your location. If you know your local laws or community standard do not allow these adult products you are restricted from electronic or physical delivery of such items, then you may not request or place order for deliveries from us or this website. We also will not be responsible for any confiscation because of this.
Leaving a Package without Signature Required:
We typically ship with some form of delivery confirmation to make sure your order arrives to you safely, occasionally shipping is done without signature required. You may request a package to be left without adult signature. Use Special Order Instructions Available At Checkout.
Note, that we typically do not deliver your packages (this is done through shipping carriers such as USPS, UPS and FedEx) if the delivery person determines that it is unsafe to leave package they may just leave attempted delivery slip even though signature was not required. We have no control what particular carriers will do but we will provide request to leave without signature required upon your request.This will serve as a legal release that you have authorized us to ship in this manner without adult signature required and that you understand Red Door Boutique will not be held responsible for the package once it leaves our facility as it cannot be verified as delivered because of your request. If your package is lost or stolen and the carrier shows your package as delivered you will be responsible for the charges as it was your request to have the package left.
Returns & Exchange
Red Door Boutique has a strict policy that all items are nonreturnable unless it is for manufacture defect, and all sales are final. Because we only sell new products our customers appreciate this. We are aware that some companies resell used products. We will not participate in this horrible practice.
Reason For Not Taking Non-Defective Returns
We believe strongly in respecting and protecting our customers sexual health. Due to the obvious nature of our adult products we will not risk any customer safety. We work diligently to protect products from being dirty, damaged, and will never send adult products that have been used before. We strongly believe in protecting the safety and privacy of every customer. Also it would be huge STD risk and liability to customers and staff. No business should be willing to put there customers at risk like this and especially because they don't tell customers that item was returned.
Every return that is defective must be approved before we can except them, this is without exception. For returned merchandise exception number please use Contact Us form at bottom of page to request.
Should you have a product with manufacture defect, you have 14 days from day it was delivered as shipping carrier shows. We only provide a replacement for same product, unless the item is one we no longer carry and in this case we will refund back to card purchase was made on or issue store credit.
For defective items we will give instructions and information on address to send item back. Often we will have you send to manufacture depending on specific product.
Many of the adult products and sex toys we carry have manufacture warranty ranging from 90 days to 5 years. We may refer you directly to manufacture to assist you with manufacture warranty. Red Door Boutique does not issue any warranty on products.
Cancelation Of Order:
In the event that you change your mind or realize made a mistake on your order. You may cancel if we have not shipped order. Once it is shipped we can not cancel order. If item is being sent from manufacture once we place order we are not able to cancel.
In the event a product was listed at the incorrect price or information is wrong due to error, Red Door Boutique, shall have the right to either cancel or refuse order that has been placed for any product. If canceled by us we will return any charges back to credit card used for payment of order.
Right To Refuse Any Order:
Even if electronic confirmation of order has been issued or sent this will not constitute confirmation of offer to sell. Red Door Boutique will reserve the right to accept or refuse any order for any reason. It may be necessary for additional information or further verification before we except your order.
You are responsible for any fees or taxes on products purchased from us or this website. Some states and localities have sales tax that you are responsible for.